Terms of Service
Runwell construction management software · Last updated October 17, 2026
These terms are the agreement between Runwell LLC, a New York limited liability company ("Runwell", "we", "us"), and the business that signs up for Runwell ("you"). By creating an account, entering a payment method, or using Runwell, you agree to them. If you have a separate signed agreement with Runwell, that agreement controls where it differs from these terms.
The service
Runwell is software for running a contracting business: customers, estimates and change orders, projects, scheduling, invoices and payments, a team time clock, email, and an AI phone assistant that can answer and place calls. Features can change over time as we improve the product. We will tell you before removing something you rely on.
Your account and your team
- You are responsible for the people you give access to, for what they do in your workspace, and for keeping passwords private.
- You must be a business and at least 18 years old to sign up.
- Tell us right away if you think someone got into your account who should not have.
Plans, billing and automatic renewal
- Your plan renews automatically every month, or every year if you chose yearly billing, at the price shown when you signed up, until you cancel.
- Your payment method is charged at the start of each billing period. Payments are processed by our payment provider (Stripe). Runwell does not store your full card number.
- A one-time setup fee, if your plan has one, is charged when you sign up.
- Prices do not include sales tax, which is added where required.
- If we change your price, we will tell you at least 30 days before your next charge. You can cancel before it takes effect.
- If a payment fails, we will let you know and try again. If it is still unpaid after 14 days, we may limit your account to read-only until it is paid.
Cancelling
- You can cancel anytime from your billing page, or by emailing mike@runwellbuild.com. No phone call is needed.
- Cancelling stops future charges. You keep access until the end of the period you already paid for.
- Payments already made are not refunded, including for a partly used month or year, except where the law requires a refund. Setup fees are not refundable once setup work has started.
Your data
- Your data is yours. Customers, jobs, estimates, files, call records and everything else you put into Runwell belongs to you. We use it only to provide the service, as described in our Privacy Policy.
- You can export your records at any time. After you cancel, you can ask for an export for 30 days, after which your workspace and its data may be deleted.
- You confirm you have the right to put the information you add into Runwell, including your customers' details.
Calls, texts and email to your customers
- You are responsible for following the laws that apply to contacting your customers, including getting their consent before automated or AI calls and texts, honoring requests to stop, and call-recording rules where you work.
- The AI phone assistant tells callers it is a virtual assistant and that the call may be recorded. Only turn on automated follow-up calls for customers who have agreed to them.
- Do not use Runwell to send spam, or for anything illegal, harmful or deceptive.
AI features
Runwell uses AI to answer calls, summarize them, and draft estimates. AI can make mistakes. Review AI-drafted estimates, prices and summaries before relying on them or sending them to a customer. You are responsible for what you send and agree to with your customers.
Other services
Some features work through other companies' services, such as phone service providers, email providers, Google and Stripe. Their own terms apply to those services, and Runwell is not responsible for outages or changes on their side.
Availability
We work to keep Runwell running and your data backed up, but we cannot promise it will never be interrupted. We may need short maintenance windows, and will try to schedule them outside working hours.
Disclaimer and limits
Runwell is provided "as is." To the extent the law allows, we do not make promises beyond what is written in these terms, and we are not liable for lost profits, lost data, or indirect damages. Our total liability for any claim is limited to what you paid Runwell in the 12 months before the claim.
Ending the agreement
You can stop at any time by cancelling. We may suspend or close an account that breaks these terms or stays unpaid, after telling you and giving you a chance to fix it where we reasonably can.
Changes to these terms
If we change these terms in a way that matters, we will tell you at least 30 days before the change takes effect. The date at the top shows the latest version.
Governing law
These terms are governed by the laws of the State of New York.
Contact
Email mike@runwellbuild.com.